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How I hate Charter cable

M

mazdamn02

Guest
Charter disconnected me. Billing mess up. I have/had Charter DVR as well as a 'second room' HD box, and cable modem.

Any thoughts / recommendations? I'd go DSL but we don't have a home phone line, and I'd go DirecTV but I don't want to sign a contract and buy equipment.

I think I'm at the mercy of the cable company unless I want to live a 1970s technology free life (which is impossible for me as I need high speed access for work VPN)....

I forgot to say: I loved Comcast when I had it but I moved...
 
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D

DrWebster

Guest
You can get DSL without a phone line...it's called "dry-loop" DSL. Qwest will charge you more for it (because their advertised DSL prices are "bundled" with a home phone line), but it'll work.

Other than trying to stick it out with Charter, I can't see anything other than a dish being an option for you. I really wish Qwest would roll out IPTV over the FTTH network they're deploying, because then I could dump Comcast's sorry ass.
 
M

mazdamn02

Guest
Hmm. I think I need to try some "customer service" types at Charter, but I've got one foot out the door. If need be I'll bunny ear it...
Thanks for the idear Colin...
 
Z

ZoomZoom Diva

New Member
Internet on the Dish is also very expensive, so if you go Dish, you would still likely need to go DSL or otherwise for effective internet.

For me, the Charter/Comcast satisfaction are flipped. I am very happy with Charter, but Comcast was one hassle after another...

Have you contacted Charter yet and at least given them a chance to fix their mistake? It seems a bit much to be on the verge of leaving until they've had a chance to fix things.
 
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YSOSLO

YSOSLO

is the word, beotch
The DSL Colin was talking about is actually called a Standalone DSL line. It costs $5 per month for a no-dial-tone phone line plus the cost of the DSL. Qwest is in the process of dropping the pricing on their DSL because we're trying to grab as much market-share as possible. I'm not sure what promos they have going on the Residential side, but if you call 800-603-6000 for small business (since it doesn't really matter with a Standalone DSL line whether it's Res or Biz) you can get some awesome promos like 19.99 for the first 2 months for 20Mb DSL if it's available at your place. We also have promos for free install, $200-$250 gift card if you sign a 2 or 3 yr contract for 1.5Mb svc or higher and stuff like that. Definitely worth checking out if you're serious about getting something soon. There are multiple promos going on right now due to an overlap that'll end at the end of December.
 
AJ

AJ

110 HP of FURY!
I'd kill to have my Charter back, but all Cable and shit is just too damn expensive these days. These prices after the initial offering period just blow.
 
D

DrWebster

Guest
AJ said:
I'd kill to have my Charter back, but all Cable and shit is just too damn expensive these days. These prices after the initial offering period just blow.
Click to expand...
That's why you do what I do and, after the promotional period ends, you call them up and threaten to cancel. I'm saving like $25/month on Comcast doing that. I don't really see it as cheating because if they said they wouldn't offer a discount, I'd tell them to go ahead and cancel the service anyway...$150 for cable TV (and I only watch about 10 of the channels I get) and Internet is too damn much.
 
D

DrWebster

Guest
Josh, if you end up getting stonewalled with Charter's customer service and want to try one last effort at getting things straightened out, try this:

http://consumerist.com/consumer/exe...arter-communications-ceo-neil-smit-266912.php

Write the dude a professional, concise, calm e-mail, telling him what's wrong, what you've done to try to fix it, and what you want to have happen. He won't respond personally, but someone higher up the food chain in customer service will.
 
Jana

Jana

New Member
DrWebster said:
That's why you do what I do and, after the promotional period ends, you call them up and threaten to cancel. I'm saving like $25/month on Comcast doing that. I don't really see it as cheating because if they said they wouldn't offer a discount, I'd tell them to go ahead and cancel the service anyway...$150 for cable TV (and I only watch about 10 of the channels I get) and Internet is too damn much.
Click to expand...
I've been asking AJ to do this for about ... 6 weeks now. Maybe you'll light a fire under his a$$. :)

Love ya honey.
 
AJ

AJ

110 HP of FURY!
Werid, when I'm at work, my headache goes away. Huh, how about that. :D

Thanks Colin!
 
M

mazdamn02

Guest
I forgot about my rant thread and I've been buried in work, but here's an update:

Shelly must have been yankin my chain, because I came home and everything was working just fine. I have no idea what happened, but I never had to contact Charter to fix it.

I'm sticking with them for now, because I want to be able to drop the connection without having to pay cancellation since we're not on a contract.

Thanks for the help everyone, good luck with your scheme AJ :)
 
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